Scott Chilton (“we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy applies to www.scottchilton.com and subdomains operated under the scottchilton.com domain, including landing pages, scheduling pages, and online forms hosted on third-party platforms but using our domain names, such as go.scottchilton.com and pages.scottchilton.com (collectively, the “Website”).
This Website is operated by Scott Chilton. This Privacy Policy explains what information we collect through the Website, how we use and disclose it, and the choices available to you. Using the Website or providing a telephone number does not, by itself, constitute consent to receive text messages.
Information We Collect
Information You Provide
We may collect information that you voluntarily provide through the Website, including:
- Name
- Email address
- Phone number
- Mailing address or other location information you provide
- Other information you choose to provide through forms, surveys, questionnaires, appointment requests, or similar interactions
You are not required to provide Personal Data simply to browse the Website. Certain information may be necessary if you choose to submit an inquiry, request information, schedule an appointment, or use a feature that requires a response from us.
SMS Consent and Communication Data
If you affirmatively opt in to receive text messages from us, we may maintain your mobile number, the date, time, source, and method of your consent, the consent language presented to you, your messaging preferences, message responses and delivery information, and records of opt-out or support requests. We use these records to administer communications, document consent, and honor your preferences.
Information Collected Automatically
When you use the Website, we and service providers acting on our behalf may automatically collect technical and usage information. Depending on the Website feature or service involved, this may include:
- IP address
- Browser and device information
- Operating system information
- Pages viewed and interactions with the Website
- Date and time of visits
- Referral or source information
- Other technical, diagnostic, or performance information
Cookies and Similar Technologies
We and service providers acting on our behalf may use cookies and similar technologies to operate and secure the Website, understand website usage and performance, maintain functionality, and support forms, scheduling, communications, and other online services.
These technologies may be provided by hosting, security, analytics, customer relationship management, form, scheduling, or other service providers that support the Website and our business operations. We do not attempt to provide an exhaustive list of technology providers in this Privacy Policy because the systems used to operate the Website may change over time.
You can control or disable cookies through your browser settings. Some Website features may not function properly if certain cookies or similar technologies are disabled.
How We Use Personal Data
We may use Personal Data collected through the Website to:
- Receive, maintain, and manage contact information in our CRM
- Respond to inquiries and provide requested information
- Schedule, confirm, and manage appointments
- Provide requested follow-up, customer service, or other assistance
- Send marketing or follow-up emails when you have consented to or selected those communications
- Send non-promotional text messages when you have separately consented to receive them, as described below
- Maintain communication preferences, consent records, and opt-outs
- Operate, secure, troubleshoot, and improve the Website and forms
- Understand Website usage and the effectiveness of our communications
- Comply with applicable legal, regulatory, and recordkeeping obligations
Marketing emails include an unsubscribe mechanism. You may unsubscribe from those communications at any time using the instructions included in the email.
Text Messages and SMS Consent
Scott Chilton uses text messages for non-promotional communications related to inquiries, appointments, information requests, requested follow-ups, customer service, and services you request. This SMS program is not used to send marketing or promotional text messages.
Where SMS opt-in is offered, the consent process will identify Scott Chilton, describe the types of non-promotional messages you are agreeing to receive, and require affirmative consent. Providing a telephone number alone, submitting a form, or using the Website does not constitute consent to receive text messages.
Message frequency varies based on your interactions with us. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any product or service.
You may opt out at any time by replying STOP to a text message from us. You may receive a final confirmation of your opt-out. For assistance, reply HELP or contact us using the information below.
Opting out of SMS does not automatically unsubscribe you from email communications or prevent us from communicating through other appropriate channels in response to your requests or as otherwise permitted by law.
How We Disclose Personal Data
We do not routinely disclose Personal Data to outside parties for their own independent purposes. We may disclose Personal Data in the following limited circumstances:
- Service providers acting on our behalf. We may provide Personal Data to service providers when reasonably necessary to operate our business, communicate with you, analyze or forecast information for a requested purpose, support client-related activities, or otherwise provide services. These providers may process client-specific information only as necessary to perform the services they provide to us and are not authorized by us to use that information for their own independent marketing or follow-up purposes.
- Transactions, applications, or services you request. We may disclose information to third parties when reasonably necessary to carry out a transaction, application, service, or other request you have asked us to assist with.
- Legal and protective purposes. We may disclose information when required by law or when reasonably necessary to comply with legal obligations, respond to lawful requests, protect our rights or property, investigate suspected wrongdoing, or protect against legal liability.
- With your direction or consent. We may disclose information when you specifically direct or authorize us to do so.
We do not disclose Personal Data to third parties for their independent marketing purposes.
Mobile Information and SMS Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with service providers is permitted only as necessary to support services provided on our behalf. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties for their own marketing, promotional, or lead-generation purposes.
We may disclose mobile information and SMS consent data to service providers acting on our behalf only as needed to deliver and administer messages, maintain consent and opt-out records, provide support, protect against abuse, or comply with applicable requirements. Those providers are not authorized by us to use that information for their own marketing or promotional purposes.
Retention of Personal Data
We retain Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, including maintaining prospective and client relationships, responding to inquiries, providing follow-up, supporting ongoing services, maintaining business and communication records, and satisfying legal, regulatory, or compliance obligations. Because the length of a prospective or client relationship may vary, we do not use a fixed retention period for all categories of Personal Data.
Processing and Storage of Personal Data
Personal Data may be processed or stored by us or by service providers acting on our behalf in locations other than your state of residence. The location of processing or storage may vary depending on the systems and service providers used to operate our business. We take reasonable steps to use service providers that maintain appropriate safeguards for the information they process on our behalf.
Deletion and Correction Requests
You may request deletion or correction of Personal Data we maintain about you. We will honor reasonable requests unless we need to retain certain information for legal, regulatory, compliance, recordkeeping, security, or other legitimate business purposes. We may need to verify your identity before processing certain requests.
Business Reorganization or Transfer
If we reorganize the business, form or transition operations to a new legal entity, sell or transfer part of the business, or otherwise restructure how the business is owned or operated, Personal Data may be transferred as part of that transition. Any successor or receiving entity will remain subject to applicable privacy obligations with respect to that information.
Security of Personal Data
We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Data. These measures may include access controls, multi-factor authentication where available, encrypted transmission where supported, and security protections provided by the systems and service providers we use.
No method of transmission, storage, or security is completely risk-free, and we cannot guarantee absolute security.
Children’s Privacy
The Website is intended for adults and is not directed to children under 13. We do not knowingly collect Personal Data directly from children under 13 through the Website.
Third-Party Websites and Services
The Website may contain links to websites or services operated by third parties. We do not control those third parties or their privacy, security, or tracking practices. Information you provide directly to a third party, or information collected by a third party on its own website or service, is subject to that third party’s policies.
Users Outside the United States
The Website is publicly accessible, but the information and professional services described on it are generally oriented toward the United States and may be limited by applicable licensing, regulatory, or geographic requirements. We do not specifically market or offer our professional services to individuals in the European Union.
Individuals outside the United States may nevertheless access the Website or contact us. If privacy or data-protection laws outside the United States apply to our processing of Personal Data in a particular circumstance, we will handle that information as required by applicable law.
California Privacy Rights
To the extent applicable California privacy law applies to our processing of your Personal Data, California residents may have certain rights, including rights to request access to, correction of, or deletion of certain Personal Data, subject to applicable exceptions and limitations.
We do not sell Personal Data for monetary consideration. To the extent applicable law treats particular disclosures as a “sale” or “sharing,” we will provide any rights or choices required by applicable law.
To exercise an applicable privacy right, please contact us using the information below. We may need to verify your identity before processing a request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the “Last Updated” date above. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, you may contact us:
- By email: [email protected]
- By phone: +1 617-468-7475
- By mail: Scott Chilton, 7 Whittier Pl Ste 108 PMB 109, Boston, MA 02114
Insurance Licensing Disclosure
Insurance services are offered by Scott Sinclair Chilton. Certain state-specific licensing information is provided below as required:
- California License #0M45839
- Texas License #3296892